Add to ORKGBased on the research of theories and practices related to quality evaluation ofelectronic services (e-services) from both home and abroad and through multiple rounds ofsurveys and analyses, this article proposed an evaluation indicator system for Chinese libraries. A survey was carried out on the e-services of Shanxi Provincial Library by using SERVQUAL model. Based on the survey data, the article evaluated and analyzed the quality of Shanxi Provincial Library’s e-services by means of quadrant analysis, and put forward solutions and suggestions accordingly.</p
The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from ...
Purpose: The purpose of the study was to explore the developments in ‘e-services and e-service quali...
With the introduction of digital library services, the quality of service (QoS) has become paramount...
New electronic services and their quality evaluation constitute an important field of research and c...
AbstractService quality and new electronic services are strategic issues for academic libraries to f...
There has been a growing importance of e-service over the past 10 years, and libraries are continuou...
Due to impact of Information and Communication Technology (ICT) and changing needs of users, librari...
Evaluating the e-service quality is essential to organizations. The future of e-libraries has a vita...
This study investigates the level of e-service quality in the public academic library. In some of th...
The Learning Commons representing their innovation and transition is important service in university...
Purpose: This study intends to evaluate the service quality of academic digital libraries (DLs) in C...
As university libraries provides a lot of electronic resources collections and services,faculty memb...
This review article compiles literature on library service quality assessment both nationally and in...
Interlibrary Loan (ILL) is the sharing of materials among libraries across town or across the globe....
AbstractThis paper seeks to develop and test empirically the instrument for evaluating e-service qua...
The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from ...
Purpose: The purpose of the study was to explore the developments in ‘e-services and e-service quali...
With the introduction of digital library services, the quality of service (QoS) has become paramount...
New electronic services and their quality evaluation constitute an important field of research and c...
AbstractService quality and new electronic services are strategic issues for academic libraries to f...
There has been a growing importance of e-service over the past 10 years, and libraries are continuou...
Due to impact of Information and Communication Technology (ICT) and changing needs of users, librari...
Evaluating the e-service quality is essential to organizations. The future of e-libraries has a vita...
This study investigates the level of e-service quality in the public academic library. In some of th...
The Learning Commons representing their innovation and transition is important service in university...
Purpose: This study intends to evaluate the service quality of academic digital libraries (DLs) in C...
As university libraries provides a lot of electronic resources collections and services,faculty memb...
This review article compiles literature on library service quality assessment both nationally and in...
Interlibrary Loan (ILL) is the sharing of materials among libraries across town or across the globe....
AbstractThis paper seeks to develop and test empirically the instrument for evaluating e-service qua...
The purpose of the study was to explore the developments in ‘e-services and e-service quality’ from ...
Purpose: The purpose of the study was to explore the developments in ‘e-services and e-service quali...
With the introduction of digital library services, the quality of service (QoS) has become paramount...