Effects of adoption determinants in voluntary contexts on IS mandated usage

Information systems (IS) implementation in organizational contexts is a process that includes primary adoption by senior managers and secondary adoption by employees. Secondary adoption is more important to IS effectiveness than primary adoption. Employees' adoption is different from traditional individual adoption, because employees' compliance is not voluntary. Prior research has examined the effects of a wide range of factors on IS adoption in voluntary contexts. Individual characteristics related to various dimensions of information technology (IT) and beliefs about the adopted system have been found to be important variables. However, it is not clear whether these factors can be applied to mandatory contexts to predict employees' IS usage. In order to have a better understanding of the IS mandated usage of employees, this study proposes a conceptual model based on the technology adoption literature in a voluntary context and mandated usage in an organizational setting. Furthermore, the implications of the proposed model for IS organizational implementation are discussed, and suggestions are made for future research.Department of Management and Marketin