The relationship between job satisfaction and organisational citizenship behaviour in a Western Cape Government Office

Dissertation Submitted in Partial Fulfilment of the Requirements for the Degree Master of Technology: Business Administration in the Faculty of Business Management at the Cape Peninsula University of Technology.Modern human resource management suggests that organisations that have succeeded in the business arena have done so through good people management practices and employees who display productive behaviour above and beyond their formal job descriptions. General thought behind job satisfaction supports that happy employees are inclined to be more productive, creative and committed to their jobs, all of which are essential to achieving an organisation’s bottom line. Organisational citizenship behaviour is another factor that is regarded as important for achieving organisational effectiveness. There has been some disagreement regarding the nature of the relationship between job satisfaction (JS) and organisational citizenship behaviour (OCB). Some studies have shown that OCB is as a result of JS. Following these studies, this research paper focuses on the extent to which JS influences OCB among a sample of employees within a Western Cape government office. Employees at the government office (N =105), selected through convenience sampling, were surveyed regarding their level of JS and their readiness to display OCB. Quantitative data was collected through a paper-based survey, using validated standardised questionnaires to measure both JS and OCB. The results show that respondents reported moderate levels of JS and OCB. Through the study it was established that there is a significant relationship between JS and OCB. Furthermore, the JS dimensions of ‘internal work motivation’ and ‘growth satisfaction’ explained 25% of the variance in OCB. This research investigated the relationship between OCB and JS in a South African context, providing insight into their relationship in a public sector organisation. In terms of practical significance, exploring the relationship between JS and OCB can provide insight for management and guidance for human resource practices, which can assist in improving JS and therefore the success of a business