KINERJA ANGKUTAN UMUM BUS DAMRI DI BANDAR LAMPUNG\ud

Abstract\ud The existence of the public transport is very important but if it doesn’t handling correctly, it will raise such\ud problems. The objectives of research are: to review and analyze the bus system performance according to\ud indicator parameter from “world bank standard” and others, and to improve understanding of the passenger\ud characteristic. The method of the research was observed and interview to a passenger in three routes for three\ud days. The result shows that the significant bus passenger mostly 16-25 years old, student, for working, income\ud range Rp. 250,000 – Rp. 500,000, their reason using bus because of cheap, and they expected for increasing the\ud number of bus. In peak hour there are much passenger in bus and cause inconvenient. Performance indicator of\ud bus which is crucial are reduced waiting time, more bus, increased the frequency of operating, increased the\ud hours of operation, improved ride comfort, and improved the reliability of timetables.\ud Key Words: Indicator Performance, Reliability, Passenger’s Characteristi