Emotional intelligence and culture: an exploration of the relationship between individual emotional intelligence and organisational culture

This paper explores Emotional Intelligence (EI) in the context of organisational culture. Since the publication of Daniel Goleman’s book about Emotional Intelligence (1996), there has been an explosion of interest in the subject (Higgs & Dulewicz, 1999). With hundreds of websites and many books which examine the construct or offer self-development tips. The most compelling theme from Goleman’s book, was the proposition that higher EI leads to greater ‘life’ success (Goleman, 1996). Perhaps this is because measures of intelligence have been able to account for only around 20 to 25 percent of variances in succes