This project was a step forward in developing basis that the further focuses on digital communication since it promotes the level of cooperation between different stakeholders in the airport settings thus the delivery of quality and reliable services to the customers. Different studies have also been evaluated to determine the effectiveness of digital communication customer services as well as enhance the operation of airlines through major hub
The aim of the paper is to investigate the main changes and the perception of the importance of coll...
Purpose: This paper seeks to analyze the effects of mobile marketing tool at airports and passengers...
Examining airports’ use of Facebook, particularly the types of information they have provided to, an...
The growth in digital channel adoption has allowed airports to gain competitive advantage through in...
The continuing pervasiveness of digital technology has dramatically changed the way that organisatio...
As airports continue to become more ‘customer-centric’ their digital customer-facing technologies ar...
The aviation industry has some tough years behind it due to the COVID-19 pandemic and the emergence ...
Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, Operations Researc...
The digital era is proving to be one of disruption, where new technologies matched with innovative b...
Purpose The purpose of this study is to identify and understand the emotions behind a passenger’s ai...
The digital era is proving to be one of disruption, where new technologies matched with innovative b...
The aim of this thesis is to study the formation of a digital customer experience and clarify how cu...
The purpose of this qualitative exploratory single case study was to identify the perceptions of pas...
The demand to make air travel more pleasant, secure, and productive for passengers is one of the win...
The increase of passengers and flights require airports operators invest in improving the comfort fo...
The aim of the paper is to investigate the main changes and the perception of the importance of coll...
Purpose: This paper seeks to analyze the effects of mobile marketing tool at airports and passengers...
Examining airports’ use of Facebook, particularly the types of information they have provided to, an...
The growth in digital channel adoption has allowed airports to gain competitive advantage through in...
The continuing pervasiveness of digital technology has dramatically changed the way that organisatio...
As airports continue to become more ‘customer-centric’ their digital customer-facing technologies ar...
The aviation industry has some tough years behind it due to the COVID-19 pandemic and the emergence ...
Thesis (S.M.)--Massachusetts Institute of Technology, Sloan School of Management, Operations Researc...
The digital era is proving to be one of disruption, where new technologies matched with innovative b...
Purpose The purpose of this study is to identify and understand the emotions behind a passenger’s ai...
The digital era is proving to be one of disruption, where new technologies matched with innovative b...
The aim of this thesis is to study the formation of a digital customer experience and clarify how cu...
The purpose of this qualitative exploratory single case study was to identify the perceptions of pas...
The demand to make air travel more pleasant, secure, and productive for passengers is one of the win...
The increase of passengers and flights require airports operators invest in improving the comfort fo...
The aim of the paper is to investigate the main changes and the perception of the importance of coll...
Purpose: This paper seeks to analyze the effects of mobile marketing tool at airports and passengers...
Examining airports’ use of Facebook, particularly the types of information they have provided to, an...