Add to ORKGThis article uses empirical data from a recent obtrusive study of reference performance to explore content validity and assumptions regarding unobtrusive studies. Data collected by author support the contention that improvements are highly desirable before conducting more unobtrusive studies of reference service. The two most important changes concern the development of test questions representing all types of queries and supplementing the correct fill rate with other measures of reference performance
For decades, declines in library reference use have been inextricably tied to technological improvem...
), which permits unrestricted use, distribution, and reproduction in any medium, provided the origin...
As part of an assessment process, reference statistics in an academic library were examined over a t...
This article uses empirical data from a recent obtrusive study of reference performance to explore c...
This paper reviews the origins of the unobtrusive method of evaluating reference service in librari...
This paper reviews the origins of the unobtrusive method of evaluating reference service in librarie...
Objective – To determine the number of government documents reference questions that are answered co...
A review of: Hernon, P., & McClure, C. (1986). Unobtrusive reference testing: The 55 percent rule. L...
SUMMARY. The current interest in reference evaluation has its roots in the unobtrusive testing begun...
Some academic libraries are consolidating their circulation and reference desks into single service ...
A 2002 ARL survey on reference statistics & assessments gives supporting evidence that many acad...
An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, ...
A national survey of academic librarians was conducted to examine relationships among reference serv...
The article describes the concept, methodology, data gathering and study expansion using the Referen...
Much of what\u27s missing from the discussion of assessing reference services is the dire need to fu...
For decades, declines in library reference use have been inextricably tied to technological improvem...
), which permits unrestricted use, distribution, and reproduction in any medium, provided the origin...
As part of an assessment process, reference statistics in an academic library were examined over a t...
This article uses empirical data from a recent obtrusive study of reference performance to explore c...
This paper reviews the origins of the unobtrusive method of evaluating reference service in librari...
This paper reviews the origins of the unobtrusive method of evaluating reference service in librarie...
Objective – To determine the number of government documents reference questions that are answered co...
A review of: Hernon, P., & McClure, C. (1986). Unobtrusive reference testing: The 55 percent rule. L...
SUMMARY. The current interest in reference evaluation has its roots in the unobtrusive testing begun...
Some academic libraries are consolidating their circulation and reference desks into single service ...
A 2002 ARL survey on reference statistics & assessments gives supporting evidence that many acad...
An unobtrusive evaluation of the quality of reference service was performed at the Milner Library, ...
A national survey of academic librarians was conducted to examine relationships among reference serv...
The article describes the concept, methodology, data gathering and study expansion using the Referen...
Much of what\u27s missing from the discussion of assessing reference services is the dire need to fu...
For decades, declines in library reference use have been inextricably tied to technological improvem...
), which permits unrestricted use, distribution, and reproduction in any medium, provided the origin...
As part of an assessment process, reference statistics in an academic library were examined over a t...