The application of quality models and techniques in selected SMMEs in the Eastern Cape

With the increase of imports from China and more pressure being put on the Small, Medium and Micro enterprises (SMME’s) from their larger customers, survival has become more and more difficult, quality is no longer being a choise but a prerequisite if the companies want to survive. This research evaluates the use of quality and productivity or the lack thereof in selected SMMEs in the Eastern Cape environment from both the SMME and Larger companies’ point of view. The research has focused on the effectiveness and understanding of what has been put in place by the SMMEs, what is available for the SMMEs to use, governmental support, and the requirements of the customers. Certain shortcomings have been highlighted as to the use and benefits of the processes that have been implemented. The researcher made use of both quantitative and qualitative data to determine the outcome of the research. The thesis concludes that the SMME sector knows the importance of the use of quality; it is the effectiveness and management thereof that is the concern