Gratuities paid by consumers are widely used to compensate workers in the service industry despite the fact that this practice permits and even encourages a variety of negative practices - from customer-employee collusion against the interests of the firm to service discrimination against consumers thought to be poor tippers. Such negative effects of tipping raise a question about why it exists - what benefits (if any) do firms receive from tipping to justify this practice? One common explanation for tipping is that it is the most efficient way to provide service workers with performance-contingent rewards and to motivate them to deliver good service. In this paper, we draw upon the attraction-selection-attrition model to describe and test ...
This paper explores the potential motivations behind restaurant tipping and its effect on profit. Th...
Many service firms allow their employees to be directly compensated by customers via the institution...
Tips constitute a growing form of income for roughly three million American workers today. While exi...
Gratuities paid by consumers are widely used to compensate workers in the service industry despite t...
In many countries around the world, consumers leave voluntary payments of money (called “tips”) to s...
Hospitality executives and managers can compensate employees through voluntary tipping, service char...
Purpose – To outline the business issues surrounding tipping and its alternatives, to summarize what...
Restaurant tipping is a rather interesting event. Why is it that gratuities are paid at the discreti...
Purpose – To outline the business issues surrounding tipping and its alternatives, to summarize what...
Marketing scholars propose that service employees play a primary role in delivering service quality....
Marketing scholars propose that service employees play a primary role in delivering service quality....
Restaurant tipping has been taken as a bone of contention which discriminates front and back employe...
Consumers in many countries often give voluntary payments of money (tips) to the workers who have se...
The practice of tipping, voluntary payments made to service staff, has been called irrational, inequ...
Purpose – The purpose of this paper is to present a next step in Greta Foff Paules' groundbreaking a...
This paper explores the potential motivations behind restaurant tipping and its effect on profit. Th...
Many service firms allow their employees to be directly compensated by customers via the institution...
Tips constitute a growing form of income for roughly three million American workers today. While exi...
Gratuities paid by consumers are widely used to compensate workers in the service industry despite t...
In many countries around the world, consumers leave voluntary payments of money (called “tips”) to s...
Hospitality executives and managers can compensate employees through voluntary tipping, service char...
Purpose – To outline the business issues surrounding tipping and its alternatives, to summarize what...
Restaurant tipping is a rather interesting event. Why is it that gratuities are paid at the discreti...
Purpose – To outline the business issues surrounding tipping and its alternatives, to summarize what...
Marketing scholars propose that service employees play a primary role in delivering service quality....
Marketing scholars propose that service employees play a primary role in delivering service quality....
Restaurant tipping has been taken as a bone of contention which discriminates front and back employe...
Consumers in many countries often give voluntary payments of money (tips) to the workers who have se...
The practice of tipping, voluntary payments made to service staff, has been called irrational, inequ...
Purpose – The purpose of this paper is to present a next step in Greta Foff Paules' groundbreaking a...
This paper explores the potential motivations behind restaurant tipping and its effect on profit. Th...
Many service firms allow their employees to be directly compensated by customers via the institution...
Tips constitute a growing form of income for roughly three million American workers today. While exi...