INTERNAL QUALITY ASSURANCE IN PUBLIC AND PRIVATE UNIVERSITIES IN AFRICA: DYNAMICS, CHALLENGES AND STRATEGIES

Quality assurance involves the systematic implementation, monitoring and evaluation of products and services and certification of fitness for use. The process involves utilization of a framework that involves determination of adequate technical requirements of inputs and outputs, certification and rating of suppliers, testing of procured materials for conformance to established quality, performance, safety and reliability of standards; proper receipt, storage, issue of material, audit of process quality, evaluation of process to establish required corrective response and audit of final output for final conformance to technical reliability, maintainability and performance requirement. Worldwide Universities have established mechanisms for streamlining quality in the university systems. This paper appreciates that external quality assurance mechanism undertaken by external parties but argues that internal quality assurance is equally critical and paramount in the pursuit of quality in the provision of university education. Quality assurance by national accreditation bodies; Ministry of education by externally undertaking quality assurance are critical in the improvement of university standards. However, internal quality assurance mechanisms by Universities are more critical in improvement of standards. This paper has emphasized streamlining of internal quality assurance mechanisms within universities as equally critical in the improvement of quality of education. The concept of internal quality assurance has been systematically examined by looking at dynamics, challenges and solutions. The paper has examined aspects internal quality assurance; quality assurance policy, staff development capacity, research performance, curriculum design and development, teaching and learning, student support, research performance, teaching and learning, effective university student assessment, infrastructure development, provision of quality education for students with specialised needs, inadequate capacity to undertake quality assurance, funding and budget constraints, negative attitude towards quality assurance, student-lecturer assessment and management support together with staff towards quality