The culture of assessment as a part of the organisational culture of Croatian libraries

U novije vrijeme knjižnice u Hrvatskoj sve više pozornosti posvećuju postupcima mjerenja svoje uspješnosti, a sve sa ciljem pospješivanja kvalitete svojih usluga. Rad definira pojmove ‘organizacijska kultura’ i ‘kultura vrednovanja’, te, na temelju odabranih rezultata projekta Vrednovanje knjižničnih službi i usluga : narodne i akademske knjižnice analizira i propitkuje postojanje kulture vrednovanja u hrvatskim narodnim i visokoškolskim knjižnicama. Pored toga, u radu će se pokušati ukazati na to što još treba napraviti da bi se organizacijska kultura hrvatskih knjižnica u potpunosti pretvorila u kulturu vrednovanja, krajnjem cilju svih dionika unapređivanja kvalitete poslovanja.Recently, Croatian libraries have been paying more attention to the activities connected with performance measurement in an attempt to improve the quality of their services. This paper defines the terms ‘organizational culture’ and ‘culture of assessment’, and, analyzing the selected results of the project Evaluation of library services: academic and public libraries questions if the culture of assessment is present in Croatian public and academic libraries. The paper also points out what should be accomplished in the future in order to turn the present library organizational culture into the culture of assessment, the end-goal of every member of the quality improvement processes