Developing a Governance Model for Successful Business Process Standardization

Standardization of business processes is considered as one of the most important instruments in the context of BPM. Research has mostly focused on the impact of business process standardization on business process performance while only a few attempts have been made to determine the success factors for effective process standardization, yet. However, a major issue in any standardization initiatives is to convince decision makers to follow the standard. This is particular true when it comes to process standardization: how can a firm be sure that its different divisions have implemented the process standard and that the employees adhere to the rules? In this paper, we propose a governance model that consists of a role concept for successful process standardization and provide first steps of evaluation through a qualitative case study with an international aviation company