Surface acting (i.e., faking and suppressing emotions at work) is repeatedly linked to employee negative moods and emotional exhaustion, but the consequences may also go beyond work boundaries. We provide a unique theoretical integration of these 2 emotional labor consequences with 2 work-to-family conflict mechanisms, mood spillover and resource drain, to explain why surface acting is likely to create marital partner discontent (i.e., partner's perceived work-to-family conflict and desire for the employee to quit). A survey of 197 hotel managers and their marital partners supported that managers' surface acting was directly related to their partner wanting them to quit, and indirectly to partner's perception of work-to-family conflict via ...
This research examines how the implications of emotional labor can transfer from customer encounters...
Purpose: We adopted the conservation of resources model (COR, Hobfoll Am Psychol 44:513–524, 1989; H...
With the increasing number of women in the workforce, there is a need to understand how the interrel...
This study among 80 dual-earner couples examines the ripple effects of emotional labour – on a daily...
With the increased labor market participation of women—and therewith the increase in dual-earner cou...
Employees’ emotional-labor strategies, experienced affects, and emotional exhaustion in the wo...
The aim of the study was to verify whether the frequency of face-to-face interactions with the publi...
Ample research has investigated the relationship between non-work and work domains finding consisten...
Using the conservation of resources theory and social exchange theory as our conceptual frameworks, ...
This study investigates the associations between job stressors and accommodation (i.e., constructive...
Surface acting has repeatedly been found to harm employee well-being, but weak or inconsistent findi...
Surface acting has repeatedly been found to harm employee well-being, but weak or inconsistent findi...
This diary study among 75 Spanish dual earner couples investigates whether emotional labor performed...
There is a scarcity of research linking surface acting (SA) to psychological distress (PD) in employ...
The research was designed to advance theoretical understanding of the construct of emotional labour...
This research examines how the implications of emotional labor can transfer from customer encounters...
Purpose: We adopted the conservation of resources model (COR, Hobfoll Am Psychol 44:513–524, 1989; H...
With the increasing number of women in the workforce, there is a need to understand how the interrel...
This study among 80 dual-earner couples examines the ripple effects of emotional labour – on a daily...
With the increased labor market participation of women—and therewith the increase in dual-earner cou...
Employees’ emotional-labor strategies, experienced affects, and emotional exhaustion in the wo...
The aim of the study was to verify whether the frequency of face-to-face interactions with the publi...
Ample research has investigated the relationship between non-work and work domains finding consisten...
Using the conservation of resources theory and social exchange theory as our conceptual frameworks, ...
This study investigates the associations between job stressors and accommodation (i.e., constructive...
Surface acting has repeatedly been found to harm employee well-being, but weak or inconsistent findi...
Surface acting has repeatedly been found to harm employee well-being, but weak or inconsistent findi...
This diary study among 75 Spanish dual earner couples investigates whether emotional labor performed...
There is a scarcity of research linking surface acting (SA) to psychological distress (PD) in employ...
The research was designed to advance theoretical understanding of the construct of emotional labour...
This research examines how the implications of emotional labor can transfer from customer encounters...
Purpose: We adopted the conservation of resources model (COR, Hobfoll Am Psychol 44:513–524, 1989; H...
With the increasing number of women in the workforce, there is a need to understand how the interrel...