QUALITY OF DISTRIBUTION CHANNELS IN DEMINING CROATIA

Budući da je Republika Hrvatska jedna od zemalja čiji je teritorij najviše zagađen minama, problem miniranosti predstavlja jednu od glavnih kočnica razvoja privrednih, gospodarskih i ostalih resursa. Velika je važnost kvalitete u razvoju sustava protuminskog djelovanja, koji ima za cilj vratiti minski sumnjiva područja u prijašnju uporabu, jer samo kvalitetno razminiran prostor ne predstavlja opasnost za život stanovništva i ostvaruje zadovoljstvo korisnika. U ovom su radu prikazane specifičnosti sektora razminiranja u Republici Hrvatskoj, članovi kanala distribucije, njihova zaduženja i odgovornosti, te prikazan rad Hrvatskog centra za razminiranje. Cilj rada je definirati značenje kvalitete u sektoru razminiranja, te pokazati specifičnosti upravljanja kvalitetom u navedenom području. Također, cilj je rada ustanoviti stupanj zadovoljstva korisnika sustava razminiranja radom subjekata u kanalima distribucije, ali i istražiti njihove prijedloge za moguća poboljšanja. Rezultati istraživanja pokazuju da postojeći kanali distribucije u velikoj mjeri zadovoljavaju korisnike, ali zbog sporosti cjelokupnog procesa i nedostatka financijskih sredstava ne osiguravaju potpuno zadovoljstvo korisnika razminiranog područja.As Croatia is one of the most mine affected countries, the mine contamination problem has been recognized as one of the main obstacles to the economic development and the development of other resources. The importance of quality in the mine action system development is very high, and its main goal is restoring the mine suspected areas to their original use. Only high quality demining can guarantee an area which is safe for population and which can ensure satisfaction of its users. This paper presents some specific characteristics of the demining sector in Croatia, introduces distribution channel members and explains their tasks and responsibilities. The paper also explains the functioning of the Croatian centre for demining. The main goal of the paper is to define the importance of quality in demining and to show the specific characteristics of quality management in demining. The purpose of the paper is also to determine the level of satisfaction with actual distribution channels from the point of view of users of the demining system. Moreover, the paper investigates their opinions and suggestions. The results of the research conducted among the users of the demining system show that they are mostly satisfied with the demining distribution channels. However, results point to the deficiency of financial resources which leads to slowness of the demining process and to the dissactifaction of the users of the demining system