The Croatian Health Survey – Patient\u27s Satisfaction with Medical Service in Primary Health Care in Croatia

The aim of the study was to investigate patient satisfaction with nurses and general practice organization in Croatia. A total of 2,252 patients 18 years of age and over from 47 randomly selected general practices were included in the study. 72.1% of patients were satisfied with nurses and general practice organization. Older and less educated patients were generally more satisfied. Patients were more pleased with nurses’ behavior (81.9%) than with practice organization (62.3%). Factor analysis revealed two underlying discriminates of patient satisfaction – »positive attitude towards the nurse« and »inaccessibility of practice«. The former discriminate emphasized a great potential of nursing, which should be taken into consideration in the transformation of health care system in Croatia