Takin\u27 It to the Web : Updating Operations Manuals for Today\u27s Techno-Realities

Inspired by Chelle Batchelor\u27s Training Technologies A-Zed presentation from the 2010 NWILL conference, Kathleen Spring was determined to update the out-of-date operations manual for Linfield College\u27s interlibrary loan (ILL) department while simultaneously morphing it into a more user-friendly training tool and moving it to a web-based system. For those who haven\u27t yet made the leap to web-based training tools for ILL, this presentation offers one example of what you can do to improve the training experience for your employees. Using Blackboard Learn as the content management system to house materials, this presentation demonstrates: how to leverage existing content from other departments to maximize efficiency how to use web-authoring tools like Softchalk™ to create interactive learning materials that reinforce concepts and also serve as reference materials for those less-frequent processes how to incorporate wikis, short videos/screencasts, and evaluation mechanisms