STRESS AND PSYCHOLOGICAL ABUSE AT THE WORKPLACE

U ovom radu nastojimo obraditi problem stresa i psihičkog zlostavljanja na radnom mjestu. Stanje stresa na radnom mjestu može se definirati kao niz za pojedinca štetnih fizioloških, psiholoških i bihevioralnih reakcija u kojima zahtjevi posla nisu u skladu s njegovim sposobnostima, mogućnostima i potrebama. Sindrom sagorijevanja na poslu jedan je od najnepovoljnijih posljedica dugotrajne izloženosti profesionalnom stresu. Stres na poslu rezultat je interakcija zaposlenika i karakteristika posla. Psihičko zlostavljanje predstavlja složen socijalno-medicinski problem moralnog zlostavljanja na poslu koji ostavlja posljedice na psihičko i tjelesno zdravlje žrtve. Poznato je da je posao s ljudima izrazito složen i predstavlja značajan izvor stresa. U ovom radu pokušava se upozoriti na razlike uzroka i posljedica profesionalnog sagorijevanja i psihičkog zlostavljanja, te ponuditi moguće postupke za suočavanje s ovim problemima. Skrb za mentalno zdravlje zaposlenika, a osobito vrlo stresnih zanimanja kao što su profesije u zdravstvu, pravosuđu, policiji i sl., nije luksuz već profesionalna obveza. U organizaciji koja se brine o svojim zaposlenicima istaknuto mjesto treba imati sustavno planiranje i provođenje organizacijskih mjera za sprečavanje psihičkog zlostavljanja i smanjivanje radnog stresa.The purpose of this paper is to analyse the problem of stress and psychological abuse at the workplace. The condition of stress at the workplace can be defined as a series of physiological, psychological and behavioural reactions that are harmful to an individual, and in which the job demands are not in accordance with the individual\u27s capabilities, capacities and needs. The syndrome of job-related burn-out is one of the most unfavourable consequences of being exposed to professional stress for a long period of time. Work-related stress is the result of the interaction of employees and job characteristics. Psychic abuse represents a complex socio-medical problem of moral abuse at work that results in consequences for the psychical and physical health of the victim. It is a well-known fact that work with people is complex and it is a significant source of stress. This paper attempts to warn on the differences between causes and consequences of professional burn-out and psychological abuse, as well as to offer possible methods of facing these problems. Care for the mental health of the employees, particularly in case of stressful occupations, such as health care, judiciary, police and so on, is not a luxury, but a professional obligation. In the institution that takes care of its employees, a prominent place should be given to systematic planning and implementation of organisational measures to prevent psychological abuse and to reduce work-related stress