Service supply chain: Configuration structure and operations mechanism

The main purpose of this research is to identify the configuration structure of a service supply chain from a view of modularity, to address the operations mechanism of the service supply chain from the perspective of service-dominant logic. Literature review and case study are adopted in this research. Data are mainly collected through interview and secondary documents. The results shown that the service supply chain is configured with different types of module actor. A framework is proposed with dimensions of Configuration and Co-creation to explain the operations mechanism of a service supply chain