This paper presents the development and application of a new methodology incorporating both quantitative and qualitative profiling to help discern the characteristics of units of study that are the differentiators of student ratings of library resource quality. From the sub-set of those units with an ‘unremarkable’ rating for teaching quality, those units with the ‘extreme’ library resource quality ratings were selected for investigation. Examination of the handbook descriptions for those units suggests that units of study which explicitly incorporate student interaction with the wider literature and other information resources beyond those provided within the unit environment may lead students to engage with the lib...
Abstract: The performance of service has often been felt in the interpretation of the scholar but is...
This exploratory study considered the problem of assessing quality in academic libraries. The resear...
University rankings play an increasingly large role in shaping the goals of academicinstitutions and...
Large surveys of library user service quality perception are common. However, student evaluation of ...
Philosophiae Doctor - PhDThis study investigates the relevance of quality measurement indicators at ...
Delivering high levels of service is becoming increasingly important in a number of settings, partic...
Selected papers presented at the 2nd Qualitative and Quantitative Methods in Libraries. Proceedings ...
This review article compiles literature on library service quality assessment both nationally and in...
Purpose In the modern “student focused” university setting, quality assurance and continual service...
Measuring service quality has gained an immense interest in service organizations with no exception ...
A constant concern of academic institutions has been to improve the customer satisfaction in univers...
The aim of this project is to investigate the measurement of service quality in Higher Education (HE...
The aims of this paper are to assess the students' perceived levels of library service quality, sati...
The LibQUAL + instrument has been widely adopted by libraries to evaluate user perceptions of librar...
Presentation for 4th Annual Qualitative and Quantitative Methods in Libraries Conference (2012)In ou...
Abstract: The performance of service has often been felt in the interpretation of the scholar but is...
This exploratory study considered the problem of assessing quality in academic libraries. The resear...
University rankings play an increasingly large role in shaping the goals of academicinstitutions and...
Large surveys of library user service quality perception are common. However, student evaluation of ...
Philosophiae Doctor - PhDThis study investigates the relevance of quality measurement indicators at ...
Delivering high levels of service is becoming increasingly important in a number of settings, partic...
Selected papers presented at the 2nd Qualitative and Quantitative Methods in Libraries. Proceedings ...
This review article compiles literature on library service quality assessment both nationally and in...
Purpose In the modern “student focused” university setting, quality assurance and continual service...
Measuring service quality has gained an immense interest in service organizations with no exception ...
A constant concern of academic institutions has been to improve the customer satisfaction in univers...
The aim of this project is to investigate the measurement of service quality in Higher Education (HE...
The aims of this paper are to assess the students' perceived levels of library service quality, sati...
The LibQUAL + instrument has been widely adopted by libraries to evaluate user perceptions of librar...
Presentation for 4th Annual Qualitative and Quantitative Methods in Libraries Conference (2012)In ou...
Abstract: The performance of service has often been felt in the interpretation of the scholar but is...
This exploratory study considered the problem of assessing quality in academic libraries. The resear...
University rankings play an increasingly large role in shaping the goals of academicinstitutions and...