Add to ORKGThe study identified indicators of disability service quality used by three stakeholder groups (service users, providers and managers) in order to develop an explanatory schema regarding stakeholders\u27 perceptions of quality and its indicators. The different perspectives were identified and the emerging quality indicator framework had a complex socio-ecological basis
Background: In economic evaluation, the quality of life of people with a disability has traditionall...
Information was collected on 14 objective measures of service quality in 15 staffed houses for peopl...
Organisational self-assessment guide 1–44 Consumer assessment guide 1–14 – Implementing the consumer...
Current health and social care policy seeks to develop and refine standards of service quality. Howe...
Many questions about quality surround service outcomes in the emerging face of managed care in the m...
OBJECTIVE: To review the current health services literature related to quality of care for persons w...
Provision of quality service by disability service providers for adults with intellectual disability...
Evaluating the outcomes achieved by service providers who assist people with intellectual disabiliti...
Societal views on the rights of persons with disabilities have changed over the last few decades. Ev...
BackgroundPerformance measurement is growing in importance as a management tool in services for disa...
Item does not contain fulltextBACKGROUND: Transparency in diabetes care requires quality indicators ...
There are important practical and normative reasons for using quality of life measurement to evaluat...
This paper provides an overview of the application of SERVQUAL reflecting the theoretical criticisms...
Aim: Current measures for disability employment focus on system outputs, not individual outcomes. Th...
Many discourses surround the concept of 'service quality', however, it continues to remain partial a...
Background: In economic evaluation, the quality of life of people with a disability has traditionall...
Information was collected on 14 objective measures of service quality in 15 staffed houses for peopl...
Organisational self-assessment guide 1–44 Consumer assessment guide 1–14 – Implementing the consumer...
Current health and social care policy seeks to develop and refine standards of service quality. Howe...
Many questions about quality surround service outcomes in the emerging face of managed care in the m...
OBJECTIVE: To review the current health services literature related to quality of care for persons w...
Provision of quality service by disability service providers for adults with intellectual disability...
Evaluating the outcomes achieved by service providers who assist people with intellectual disabiliti...
Societal views on the rights of persons with disabilities have changed over the last few decades. Ev...
BackgroundPerformance measurement is growing in importance as a management tool in services for disa...
Item does not contain fulltextBACKGROUND: Transparency in diabetes care requires quality indicators ...
There are important practical and normative reasons for using quality of life measurement to evaluat...
This paper provides an overview of the application of SERVQUAL reflecting the theoretical criticisms...
Aim: Current measures for disability employment focus on system outputs, not individual outcomes. Th...
Many discourses surround the concept of 'service quality', however, it continues to remain partial a...
Background: In economic evaluation, the quality of life of people with a disability has traditionall...
Information was collected on 14 objective measures of service quality in 15 staffed houses for peopl...
Organisational self-assessment guide 1–44 Consumer assessment guide 1–14 – Implementing the consumer...