Application of hermeneutics to studying an experience mining process

In this paper we investigate an approach to eliciting practitioners’ problem-solving experience across an application domain. The approach is based on a well-known ‘pattern mining’ process which commonly results in a collection of sharable and reusable ‘design patterns’. While pattern mining has been recognised to work effectively in numerous domains, its main problem is the degree of technical proficiency that few domain practitioners are prepared to master. In our approach to pattern mining, patterns are induced indirectly from designers’ experience, as determined by analysing their past projects, the problems encountered and solutions applied in problem rectification. Through the cycles of hermeneutic revisions, the pattern mining process has been refined and ultimately its deficiencies addressed. The hermeneutic method used in the study has been clearly shown in the paper and illustrated with examples drawn from the multimedia domain. The resulting approach to experience elicitation provided opportunities for active participation of multimedia practitioners in capturing and sharing their design experience.