The Work Adjustment in Hospitality Industry with Intellectual Disability

[[abstract]]The purposes of this study are to investigate the work performance, work adjustment, social skills, communication skills, and dilemma of intellectual disabilities in hospitality industry. In addition, present research found some difficulties and external supports while intellectual disabilities work in hospitality industry. The present study utilized in-depth interviews and non-participant observation as the research methodology. The sample of present study is twofold both from the intellectual disability, colleague and their supervisor. On the other hand, to check the accuracy and the validity present study also wrote down the diary while doing the non-participant observation. The results of present research found some interesting phenomenon. First of all, we found that the intellectual disabilities have basic level of understanding in work knowledge, familiarity while dealing with customer expectation, maintaining the customer satisfaction, try to accept any suggestion, and willing to obey with the working rules. Secondly, they had a high work performance, responsible with their work, be able to afford any difficulties that happened in the working place, and had the enthusiasm for serving the customer. Beside some positive behavior that discussed above, there are some difficulties was found, includes self-mood management question, lack of self-confidence, insufficient, can't afford all the work load. Also, they had problem with work speed, weighs of self-ability, time management, those problem will influence the work efficiency and security problem in the workplace. But, through the internal and external support it will motivate the intellectual disability that work in hospitality industry to increase their potential. Finally, based on the results of this research, present study intend to give some specific suggestions to future research direction. Also, this study can be the reference for future research which related with this issue.