An Evaluation of NTNU’s Knowledge Management System on Undergraduates Satisfaction and Academic Performance

[[abstract]] Preservation of knowledge is probably one of the most important functions of an organization. Additionally, not only should organizations be preserving knowledge but they should also find a way to generate and capture knowledge—this is known as knowledge management (KM). Companies should not only engage in knowledge management but they should also evaluate their knowledge management systems (KMS) to asses if it is meeting the pre-established set of goals. Moreover, in organizations the KMS is seldom evaluated and it is even rarer when a university evaluates its KMS. Thus, this research aims to evaluate the Knowledge Management System (Moodle) at National Taiwan Normal University. This research used students’ satisfaction and academic performance as indicators of the effectiveness of the knowledge service and successful and sustainable knowledge service. Therefore, this research introduces KMSAP as a theoretical framework through the integration of KMS, satisfaction and academic performance, in order to evaluate the effectiveness of the system on students. Questionnaires were issued personally to undergraduate students ranging from different departments. Multiple regression results indicate that the Moodle system has a significant and positive effect on males and females performances combined. It also indicated that students are generally satisfied with the knowledge management service but some adjustments needs to be made to better adapt to the students needs. Paired samples t-test found that females uses the Moodle system more often than males do and that, in return, females have better academic performance than the male students. Results from paired samples t-test also pointed out which learning style is most common among the students. With the knowledge of this the researcher made recommendations to the KM staff as to how they can adjust the system to suit the students learning styles. The results of the descriptive statistics helped to point out what aspects of the knowledge system were students most satisfied with and some areas in which improvements needs to be made. It also gives a raw view of what students are thinking about the Moodle system.