Study the Human Resource Management for NPO Volunteers-A case study in Environmental Protection Instructors of Society of Wilderness

[[abstract]]This study aims to explore the human resource management of the committee of instructors of the Society of Wilderness (SOW). This study adopts deep interview and literature analysis to gather relevant information about the committee’s human resource management. studies discovered that in order to prepare someone in becoming a member of the speech commettees, aggressive on-job training and implementing latest speech technics are required.The encouragement and maintenance of the volunteers are fully concerned by some members; the family system is established to increase their sense of belonging and reduce the churn rate. Regarding to the assessment and supervision, some conflict arises due to the variation between the committee’s stress on quality and SOW’s culture of emphasizing on volunteers’ feelings. As to the manpower needs and staffing, only volunteer recruitment has a more positive outcome while there is no particular achievement in other aspects. With regards to the participants’ performance, the volunteers’ development, encouragement and maintenance have better achievement while other aspects have fair performance. Under the committee’s overall operation of human resource management, indicators such as the amount of lectures, the number of volunteers, member recruitment and income have shown significant growth. The scores given by the organizations which hold the lectures also show that the lectures maintain good quality.