The Relationships among Job Stress, Job Satisfaction, and Creative Organizational Climate-A case study of Northern Taiwan bank clerks

[[abstract]]ABSTRACT The purposes of this study were to: (a) investigate the relationship between job stress of clerks and job satisfaction (b) investigate how creative organizational climate influence job satisfaction (c) to analyze whether creative organizational climate influence the relationship between job stress and job satisfaction. And to explore creative organizational climate as moderators between job stress and job satisfaction.(d) Based on the findings in this research, suggestions for Small and medium-sized enterprises management staff, human resource management and further studies were proposed. The participants were 733 bank clerks from 38 branches of some bank in Taiwan. The instruments used in this study included Job Stress Scale, Minnesota Satisfaction Questionnaire and Creative Organizational Climate Inventory (COCI) to assess the relationships among Job Stress, Job Satisfaction, and Creative Organizational Climate of Clerks. The statistical methods used to analyze the date were one-way MANOVA and hierarchical regression analysis. After statistical analyses, the results are summarized as the following. (a)Bank clerks of different qualifications perform differently in the job stress, job satisfaction, and creative organizational climate. (b) Bank clerks of different departments perform differently in the creative organizational climate. (c) There is negative correlation between job stress and satisfaction. (d) Creative organizational climate had significant moderated effect on job stress and job satisfaction. (e) Based on the findings in this research, suggestions for Small and medium-sized enterprises management staff, human resource management and further studies were proposed.