A Study on Knowledge Flow and Knowledge Sharing of Social Worker

[[abstract]]This thesis is an exploratory study on knowledge flow and knowledge sharing of workers in social welfare organizations which for three main purposes. The fist,by knowing the characteristics of the social work profession makes understanding of what factors influence the knowledge flow and knowledge sharing between social workers. The second, offering a discussion about the present situation of social worker knowledge flow and knowledge sharing, with bitter experience, barrier factor, and solution. Finally, analyzing knowledge flow and knowledge sharing present situation of social welfare organizations give an improvement method. This study is based on questionnaires and Semi-structured interviews used in data collection methods. Staffs in「Social Affairs Bureau of Kaohsiung City Government」and 「Kaohsiung county Bureau of Social Affairs」are study resource. Main research construction is based on discussions about how personal effects variables such as prestige, altruism, mutual benefit doctrine and the barriers influence the knowledge flow and knowledge sharing; and how units affected variables such as internal communication, management support and organizational networks effect the knowledge flow and knowledge sharing. According to the findings, five conclusions are respectively proposed. 1.Knowledge flow model of Social work coexist straight line, connection and network three modes.; 2.Conform to influences and so on prestige, altruism and mutually beneficial principle are variable.;3.The personnel change frequently, the work load overweight hinders the knowledge flowing most.;4.There are fewer organizational management and people’s work experience are generally young.;5.In social welfare agencies, knowledge flows in internal network is greater than in the external network, and national organization networks is better than foreign networks.