The Research of the Service Motives and Working Satisfaction of the Volunteers in the Office of Affairs of Household Registration of Taipei County

[[abstract]]Abstract This research aims at probing into service motive and working satisfaction of the volunteers in the office of the affairs of the household registration of Taipei County, and then study the correlation of the two. Probe into the relevant documents first ,as the basis of the research structure and research purpose. There are several items of the main purposes in this research as follows: First, probe into the general state of the service motives and working satisfaction of the volunteers in the office of the affairs of the household registration of Taipei County. Second, probe into the difference degree of its service motive of the volunteers of the different background. Third, probe into the difference degree of its working satisfaction of the volunteers of the different background. Fourth, probe into the correlation of the service motive and working satisfaction of the volunteers in the office of the affairs of the household registration in order to set up the application system of the volunteers of the affairs of the household registration. The tool of the research adopts the questionnaire which was compiled by the researcher. The investigation of the questionnaire regards the volunteers in the office of the affairs of the household registration of Taipei County as the population, carry on general survey to all volunteers. Accord with discovering mainly, make into the conclusion and suggestion finally. The conclusion obtained in this research is as follows: First, there is no clear difference showing on the different social backgrounds of the volunteers to their serving degree of the motive. Second, there is no clear difference showing on the different social backgrounds of the volunteers to the degree of their working satisfaction. Third, the service motive of the volunteers of the affairs of the household registration is very strong as a whole. Fourth, the working satisfaction of the volunteers of the affairs of the household registration is very high as a whole. Fifth, the higher the volunteers participate in the voluntary service motive, the higher working satisfaction they have. Sixth, there is obvious correlation between the motives of the social responsibility and the satisfaction of their inter-dynamic relation of the volunteers of the affairs of the household registration. Seventh, there is obvious correlation between the motives of the achievement and the satisfaction of their working environment of the volunteers of the affairs of the household registration. According to the above conclusions , the research proposes the following suggestions: I. Suggestions to the authority of the affairs of the household registration 1. Set up the link with the community, plural methods recruit the volunteers, fully use the strength of the volunteer resources, and integrate the volunteers into the whole organization entirely. 2. With the help of the high zeal of the volunteers and the height of their working satisfaction, offer them flexible and plural working intension. 3. Understand the demands of the volunteers in depth, and build the high-quality working environment. 4. Care about the working state of the volunteers, combine the efficient conduct of encouragement, and affirm the efforts of the volunteers. 5. Hold more recreational activities of the friendship ties, and promote the interpersonal relationships and inter-dynamic of the volunteers between each other. 6. Arrange for the volunteers to participate in the professional training program more, and offer the chance for them to grow up. II. Suggestions to the volunteers 1. Regard voluntary services as the lifetime undertaking. 2. Understand the motive of the voluntary service that he participates in, fully experience the true essence and intension served. 3. Through the way of social participation and social learning, in order to reach the satisfaction of self-training and self-affirmation. III. Suggestions to the follow-up study Because the research adopts the investigation method of the questionnaire, it is limited to the sample, the length of the questionnaire, and the way of answering of those who fill out the questionnaire. It is limited with the parameter which is probed into, so the research proposes the direction for the future studying as follows: 1. As far as research range The range of the research only regards the volunteers in the office of the affairs of the household registration of Taipei County, no voluntary service of the offices of all affairs of the household registration at the basic level of other counties and cities, or differences to some extent because of the management systems , geographical terms, in order to be able to be suitable for other different counties and cities to analogize , propose the follow-up researchers who can range expanding to other counties and cities. 2. As far as the research approaches This research adopts the analytic approach of documents and the method of questionnaire investigation, so it only wins quantitative materials, without the part of qualitative materials. Propose the follow-up researcher had better use case study or match the method of the deep interview, in order to study the different degree of different background of the service motives and working satisfaction of the volunteers, and discuss about the influential factors.