[[alternative]]A Study of Managing Knowledge Using Computer Network

[[abstract]]The study aimed at illustrating discussing approaches, mechanisms and difficulties encountered of enterprises’ knowledge management using computer network, and developing a practical structure of managing knowledge using computer network by literature review and qualitative case study. According to literature, knowledge management included four parts, knowledge aquring, knowledge creation, knowledge storage, and knowledge dissemination. In this study, the date collected from the four intensively interviewed businesses were organized, and cross-case comparisons were done. After data anysis, the conslusions reached were as follows: 1. The unit implementing knowledge management It was suggested that enterprises set up a unit dealing with the implementation of knowledge management and assign a chief knowledge manager, community hosts, knowledge managers, learning managers, technology managers, and project managers. 2. Knowledge acquiring By EIP, on-line discussion, E-mail, academic organizations, businesses’ associates and individuals, the enterprises could get useful and valuable knowledge. 3. Knowledge creation Knowledge communities, EIP, E-mail, on-line discussion, message board, Net Meeting, innovation seminars, and the staff proposal mechanism were applied and coordinated with reward system to convert individuals’ knowledge innovation and sharing to the knowledge innovation of organizations. 4. Knowledge storage After coding processes, information departments or knowledge management units used EIP, knowledge boxes, bulletin board system, on-line discussion, E-mail, and businesses’ intellectual database to keep valuable knowledge. 5. Knowledge dissemination The two mechanisms, organizations’ offer and employees’ search, and the appliances, E-mail, bulletin board system, businesses’ e-paper, ICQ, chat rooms, Net Meeting and EIP, disseminated knowledge from organizations to individuals. 6. The framework of knowledge management using computer network Select the most applicable components from project management perspective. Internal databases should be conducted security control to establish the appropriate network for knowledge management. Key Words: Knowledge, Knowledge Management, Internet, Intranet, Information Technology.