Mobility for the Swedish Police Authority: A casestudy to increase efficiency in debriefing

Digitalization is a topic that affects most of the industries as well as the society overalltoday. Within this topic, the use of mobile technology devices, such as smartphones,allows organizations to perform tasks in an anytime-anywhere situation – usually calledenterprise mobility. The Swedish Police Authority see the potential of this technologyshift that is happening and are currently focusing on developing tools to support thedaily operations. The debriefing process for the intervention police is an area wheredigitalization and mobility could improve the efficiency. However, it is today unknownwhat technical solution could support the operations, what features it should include,and how it should look.The purpose of this study was to investigate how mobility can support the debriefingprocess in forms of efficiency for the polices in field from an exploratory point of view.An inductive research approach was chosen together with a case study researchmethod. Semi-structured and unstructured interviews were held with 35 participantsfrom different parts of the organization to get both a breadth and depth of knowledge.The delimitation was made to study the Swedish Police Authority and more in detail theintervention police. The current debriefing process was observed and mapped in thefirst part of this study, followed by part two which included a technical specification andprototyping of a mobile debriefing tool based on interviews and observations. Thefindings from part one and part two resulted in a proposed specification of a mobiledebriefing tool for what it should include and how it should look.The study shows that the proposition of a debriefing tool can increase the efficiency forthe Swedish Police Authority by reducing the duplication of work, increase the usabilityfor the users, reduce the risk for human errors, and reduce the dependency ofstationary workplaces for debriefing. The debriefing tool includes quality assurance ofthe information gathered through a structured working process at the same time. Thefactors mentioned above can also be linked to reduced time spent on the tasks whileretain or even increase the quality of the results – which in this case is the debriefingreport