A Study of the Relationship between Role Conflicts and Working Attitudes of Personnel Staff: Authoritarian Leadership as a Moderator

[[abstract]]本研究旨在探討彰化縣屬人事人員在雙重隸屬關係之角色衝突、首長威權領導與工作態度的關係，以及首長威權領導對角色衝突與工作態度的調節效果。研究目的共計七個：(一)瞭解人事人員角色衝突與職業倦怠的關係。(二)瞭解人事人員角色衝突與轉職傾向的關係。(三)瞭解人事人員角色衝突與工作滿意度的關係。(四)瞭解首長威權領導與職業倦怠的關係。(五)瞭解首長威權領導與轉職傾的關係。(六)瞭解首長威權領導與工作滿意度的關係。(七)探討首長威權領導對人事人員角色衝突與其工作態度之調節效果。本研究之研究工具為國內外學者已發展成熟的結構式問卷，問卷內容包含個人背景資料、人事人員角色衝突、職業倦怠、工作滿意度及其雙重隸屬之首長威權領導風格題項之衡量。研究對象是彰化縣政府所屬機關學校之專任人事人員；共發放200份問卷，有效回收問卷為190份。所得問卷並以SPSS 20.0統計套裝軟體進行資料分析，採用量化統計方法包含敘述性統計分析、信度分析、相關性分析以及迴歸分析。 資料分析結果說明如下：(一)人事人員角色衝突程度愈高則職業倦怠也愈高。(二)人事人員角色衝突程度愈高則轉職傾向也愈高。(三)人事人員角色衝突程度愈高則工作滿意度將降低。(四)首長威權領導愈高則職業倦怠也愈高。(五)首長威權領導愈高則轉職傾向也愈高。(六)首長威權領導愈高則工作滿意度將降低。(七)首長威權領導對人事人員角色衝突及其工作態度關係未具調節效果。 最後研究者根據研究結果，分別對人事人員、其雙隸屬關係首長及同仁暨後續研究者提出相關建議，以期對未來發展有所助益。[[abstract]]The purpose of this study is to explore the relationship between the two roles conflict from double affiliations of Changhua county, the relationship between the leadership and the attitude of the chief executive, and the effect of the leadership authority on the conflict of roles and the attitude of the work. A total of seven research purposes: (1) to understand the relationship between role of personnel conflict and burnout. (2) to understand the relationship between role of personnel conflict and the trend of quitting job. (3) to understand the relationship between the role of personnel staff conflict and job satisfaction. (4) to understand the relationship between authoritarian leadership and burnout. (5) to understand the relationship between authoritarian leadership and departure. (6) to understand the relationship between authoritarian leadership and job satisfaction. (7) to discuss the moderating effects of authoritarian leadership on the role of personnel staff conflict and his or her working attitude. The research tools of this research have developed mature and structured questionnaires for domestic and foreign scholars. The questionnaire contains the personal background information, the personnel role conflict, burnout, job satisfaction and the evaluation of the leaderships’ styles from double affiliations. The research object is the full-time personnel staff of the institutions affiliated to the government of Changhua County. A total of 200 questionnaires were given away and 190 valid questionnaires got responded. The questionnaires were analyzed by SPSS 20.0 statistical software, and the quantitative statistical methods included descriptive statistical analysis, reliability analysis, correlation analysis and regression analysis. The results of the data analysis are as follows: (1) The higher the degree of role conflict of personnel staff is, the higher the burnout is. (2) The higher the degree of conflict of personnel staff is, the higher the trend of quitting job is. (3) The higher the degree of conflict of personnel staff is, the less the job satisfaction is. (4) The more serious the authoritarian leadership is, the higher burnout is. (5) The more serious the authoritarian leadership is, the higher the trend of quitting job is. (6) The more serious the authoritarian leadership is, the less job satisfaction is. (7) The authoritarian leadership from leaders has no moderating effects to the personnel staff’s role conflict and the working attitudes. Last but not least, the researcher based on the results of the research, makes recommendations to personnel staff, their dual relationship between the leaders and colleagues from two affiliations, and the related suggestion from follow-up researchers, and the researcher expects this research recommendations are helpful for the future development.[[note]]碩