Referensi sebagai Layanan, Referensi sebagai Tempat: sebuah Tinjauan terhadap Layanan Refernsi di Perpustakaan Perguruan Tinggi

In a library a reference service should be able to give satisfaction to the users by answering the question by referring to the reference source. As a reference room should provide comfort to the users, so the users can use it as well as possible