Kepuasan Jamaah Haji terhadap Pelayanan KBH di Kabupaten Jepara

This research aims to know the level of pilgrims satisfaction on the service of KBH in Jepara district. This study used a mixed methodsapproach, combination of quantitative and qualitative methods. Technique of collecting data used questionnaires, interviewsand observations. This research was expected to give information and theoritical study materials for the general public, especially those related to the policy on the hajj. The results showed that the level of pilgrimssatisvaction was in very high because most ofpilgrims felt very satisfied with the service of KBH. Because of this, people strongly believe in the service of KBH, in both primary service and additional service. KBH faced many obstacles in providing services, specially related to avery limited portion for mentors sothat KBH couldn't accompany the pilgrimsuntil in the holy land