Hubungan Pelatihan dan Kemampuan Komunikasi Karyawan Serta Kepuasan Pelanggan pada Perusahaan Circle K Cabang Makassar

The issue of human resources (communication skills) are less reliable in the manage and provide service to customers will result in customer dissatisfaction. The purpose of this research was to determine the relationship of form and content of the training material with the ability to see the relationship of communication and communication skills of employees with customer satisfaction at the Circle K Makassar Branch. The research was conducted in Makassar Branch Circle K employees. Research field (Field Research), using the mix method research methods with qualitative and quantitative techniques. The number of samples in this study were 52 employees. Data were collected through interviews and questionnaires. Then analyzed the data using triangulation techniques and product moment correlation technique. Observations and interviews showed that between matter and form relationships with training in communication skills in shaping attitudes and behaviors as well as increase knowledge in serving customers. Furthermore, the results also demonstrate the ability of employee communication with customer satisfaction with cohesion correlation P-value of 0.000 is less than 0.05. It was concluded that training with attention to the form and content of the training is very meaningful to the communication skills that have relationships with customer satisfaction. It is expected that training, particularly in view to improve communication skills, so employees can deliver the best possible service in the boost customer satisfaction