Pengaruh Implementasi Total Quality Management Terhadap Kinerja Keuangan Dengan Kualitas Kinerja Sebagai Variabel Intervening

The purpose of this study was to analyze the influence implementation TotalQuality Management (TQM) on financial performance with moderating effect qualityperformance. The data used in this study were obtained from the banking companylocated in Indonesia. Of the 56 questionnaires distributed, the number of questionnairesreturned was 39 questionnaires (69,64%). The data were processed using the StructuralEquation Modeling (SEM) by using a software program Partial Least Square (PLS).This study uses purposive sampling method with the sample of research is midlle andlower managers. The data sources was obtained from field research, in particular bydistributing questionnaires to acquire primary data. The results showed (1)Implementation TQM positive effect on quality performance (2) Quality performancepositive effect on financial performance (3) TQM direct effect on financial performance(4) Quality performance mediate TQM on financial performance