Analisis Kepuasan Mahasiswa Stain Kudus Dalam Perspektif Islam

This article is meant to analyze the influence of service quality variables; tangible, reliability, responsiveness, assurance and empathy toward students satisfaction. Samples of this study are 70 students of Kudus State Islamic College taken by probability sampling method and cluster random sampling method. The data are analyzed using multiple linear regressions. Result of this study shows that variable of tangible, reliability, responsiveness, and assurance partially have significant effect toward student satisfactions. Secondly, together, those five variables have significant effects toward student satisfaction