Add to ORKGWhen student do not focus solely on academic quality but focus on service quality too. It is essential for student perception of service quality to be evaluated and managed by the university. We can employ SERVQUAI and Important Performance Analysis methods to know the quality of service of the university. The information that result from application of these methods are very important for the university to improve the quality of service and what attribute should be concentrate to improve
This study aims to determines the relationship between service quality and responsibility with custo...
Students are internal academic and administrative customers in a higher education environment. It is...
College is one of the pure service providers in the field of education. In general, the objectives o...
When student do not focus solely on academic quality but focus on service quality too. It is essenti...
Service quality, although intangible, remains crucial, so this study aims to find out student satisf...
ABSTRACT The education services industry competes so that it demands universities to maintain qualit...
Currently, there is a tight competition in service industry, especially in higher education or unive...
This research is conducted to know students expectation and perception to the quality of education a...
Currently, there is a tight competition in service industry, especially in higher education or unive...
Service quality is an evaluation of the results of the process of comparing the services that consum...
Penelitian ini dilakukan berdasarkan latar belakang permasalahan yakni adanya ketidakpuasan mahasi...
Performance is the key to measure the quality of service. On the other side an increase in the quali...
Service Performance (SERVPERF) merupakan metode pengembangan dari Service Quality (SERVQUAL). SERVPE...
Performance is the key to measure the quality of service. On the other side an increase in the quali...
This study aims to determines the relationship between service quality and responsibility with custo...
This study aims to determines the relationship between service quality and responsibility with custo...
Students are internal academic and administrative customers in a higher education environment. It is...
College is one of the pure service providers in the field of education. In general, the objectives o...
When student do not focus solely on academic quality but focus on service quality too. It is essenti...
Service quality, although intangible, remains crucial, so this study aims to find out student satisf...
ABSTRACT The education services industry competes so that it demands universities to maintain qualit...
Currently, there is a tight competition in service industry, especially in higher education or unive...
This research is conducted to know students expectation and perception to the quality of education a...
Currently, there is a tight competition in service industry, especially in higher education or unive...
Service quality is an evaluation of the results of the process of comparing the services that consum...
Penelitian ini dilakukan berdasarkan latar belakang permasalahan yakni adanya ketidakpuasan mahasi...
Performance is the key to measure the quality of service. On the other side an increase in the quali...
Service Performance (SERVPERF) merupakan metode pengembangan dari Service Quality (SERVQUAL). SERVPE...
Performance is the key to measure the quality of service. On the other side an increase in the quali...
This study aims to determines the relationship between service quality and responsibility with custo...
This study aims to determines the relationship between service quality and responsibility with custo...
Students are internal academic and administrative customers in a higher education environment. It is...
College is one of the pure service providers in the field of education. In general, the objectives o...