Analisis Birokrasi Pelayanan Publik di Kantor BPJS Kota Makassar

: This paper about the bureaucracy or procedures on public services in the city of Makassar BPJS office and analyze the community's response to the public service bureaucracy in office BPJS Makassar City using qualitative approach descriptive type. The results showed that the bureaucracy or public service procedures at the office BPJS are in accordance with regulations established and easily accessible either in writing or through the TV shows. Public response to the bureaucracy can be concluded based on variables: Procedures are already accessible to the public and not difficult to fill in the registration form. Long maintenance is also considered good enough for a waiting period after being inserted into the counter around a maximum of 1 week and a minimum of 4 working days. Long queues in value long enough because generally people come early before the office opens. Leisure facilities environment is considered good for outdoor seating, comfort with the Ac and toilet facilities either supports the public peace waiting queues are considered quite long