Peran Pimpinan Dalam Meningkatkan Kualitas Pelayanan Di Perpustakaan Fakultas Teknik Universitas Sam Ratulangi Manado

Ladership role in improving the quality of library services in university engineering faculty Sam Ratulangi. The role of leadership is crucial to a library, The low quality of service in the library, certainly caused by many factors. Fator factors include the low role of leadership, employee performance, interpersonal communication, commitment to employees, the duties and others. Research Objectives How to determine the role of leadership in improving the quality of services at the Library of the Faculty of Engineering UNSRAT Manado. Method used is descriptive method, analyzed in the form of a frequency distribution table. results of the study leaders have not been performing their duties and responsibilities well. Library serv engineering faculty at the University of Sam Ratulangi not satisfactory. Conclusion of this study is Chairman of the Faculty of Engineering, University Libraries Sam Ratulangi lesser role in improving the quality of service in the Library of the Faculty of Engineering, University of Sam Ratulangi. Suggestion to the Leadership Library of the Faculty of Engineering, University of Sam Ratulangi as follows: 1. It is expected to play a full part in improving the quality of services at the Library of the Faculty of Engineering, University of Sam Ratulangi, 2. Provide encouragement or morale of the staff or employees of the Library, 3. Noting Library facilities, the main library service facilities