Pengaruh Implementasi Sistem Elektronik Bagi Wajib Pajak terhadap Kualitas Pelayanan Administrasi Perpajakan (Studi pada Wajib Pajak Terdaftar di Kpp Pratama Malang Utara)

This research aimed is to describe the impact of the implementation of an electronic system for taxpayers towards service quality of tax administration on KPP Pratama Malang Utara. This research is a quantitative type of explanatory research. Sources of data are primary data and secondary data obtained from the method of distributing questionnaires and documentation record. Sampling method used on this research is accidental sampling. Analysis method used on this research are descriptive analysis and inferential analysis. Results of this research showes that the variable of e-SPT electronic system implementation, variable of e-Registration electronic system implementation, and variable of e-Filing electronic system implementation has significant impact on the variable of tax administration services quality. Suggestions for DJP are to improve the socialization of the electronic system for taxpayers, and simplify the electronic systems so it can be received by the taxpayer and the DJP is also expected to improve the visual appearance of the electronic system to make it more attractive