Today, competition in the global market has become increasingly difficult and and at the same time products and services provided by retail companies tend to be similar. So in such circumstances, customers expect not only satisfied with the products and services, but also the pursuit of the perfect shopping experience during the shopping process. The purpose of this study was to devise a customer experience management strategy at a hypermarket retailer Carrefour, Hypermart, Giant, and Lotte Mart. Both overall and per hypermarket retail chains that have the same character. The method used is Factor Analysis, Multi Dimension Scaling (MDS). The object of research is the hypermarket retail customers in Jakarta, Bogor, Depok, Tangerang and Bekas...
Saat ini industri retail terus berkembang khususnya di Indonesia sebagai Negara berkembang. Berkem...
This research on customer behavior of modern stores is to investigate the direct influence between c...
This research was conducted to analyze the comparative of store image between Hypermarket at shoppin...
Today many Hypermarket growing in Jakarta, although Jakarta market is very large and seems very prom...
The last few years modern market has dominated Indonesia almost in every city. One of the modern mar...
The concept of the marketing mix, customer satisfaction and loyalty is related to each other. If loy...
The hypermarket business in Indonesia has been declining for 5 years. This study aims to analyze the...
Retailing is evolving into a global, high-tech industry that plays a major role in the global econom...
AbstractThis study aims to determine and test the effect of the variables examined in this study. Th...
Background: Customer satisfaction and loyalty is the output of a successful retail marketing model i...
Number of retail business will increase the competition for free, so that with the level of competit...
This research examine the impact of retailer awareness, retailer association, retailer perceived qua...
Number of retail business will increase the competition for free, so that with the level of competit...
Customers Comparative Loyalty to Retail and Manufacturer Brands: A Study of Hypermarket Customers in...
Pertumbuhan penjualan bisnis ritel di Indonesia yang mengalami penurunan merupakan suatu fenomena ya...
Saat ini industri retail terus berkembang khususnya di Indonesia sebagai Negara berkembang. Berkem...
This research on customer behavior of modern stores is to investigate the direct influence between c...
This research was conducted to analyze the comparative of store image between Hypermarket at shoppin...
Today many Hypermarket growing in Jakarta, although Jakarta market is very large and seems very prom...
The last few years modern market has dominated Indonesia almost in every city. One of the modern mar...
The concept of the marketing mix, customer satisfaction and loyalty is related to each other. If loy...
The hypermarket business in Indonesia has been declining for 5 years. This study aims to analyze the...
Retailing is evolving into a global, high-tech industry that plays a major role in the global econom...
AbstractThis study aims to determine and test the effect of the variables examined in this study. Th...
Background: Customer satisfaction and loyalty is the output of a successful retail marketing model i...
Number of retail business will increase the competition for free, so that with the level of competit...
This research examine the impact of retailer awareness, retailer association, retailer perceived qua...
Number of retail business will increase the competition for free, so that with the level of competit...
Customers Comparative Loyalty to Retail and Manufacturer Brands: A Study of Hypermarket Customers in...
Pertumbuhan penjualan bisnis ritel di Indonesia yang mengalami penurunan merupakan suatu fenomena ya...
Saat ini industri retail terus berkembang khususnya di Indonesia sebagai Negara berkembang. Berkem...
This research on customer behavior of modern stores is to investigate the direct influence between c...
This research was conducted to analyze the comparative of store image between Hypermarket at shoppin...