Information technology in the Malaysian public sector

This study explores the use of IT in the Malaysian public sector. It also investigates the role of three categories of contextual variables, namely external, organisational and technological, in relation to the level of IT usage. The results reveal that the usage level is significantly diferent among the four aspects of office activities being examined, i.e.,information and analysis, daily operations, communication, and strategic application. Correlation analysis shows that technological factors are most influential on organisations with high level of IT usage rather than the external and organisational factors. For these organisations, good IT facilities that provide integrated IT applications for strategic intent with good user support and distributed structures promote the use of IT