Add to ORKGHotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit Hotels in Malaysia need to improve their organizational performance. Firstly, the urge to improve the hotel performance is due to the external factors in the current hospitality environments, which characterized by intense competitio
The hospitality and tourism industry makes a significant contribution to the economic development of...
Abstract : This research was conducted to determine the quality of service in increasing guest sati...
The Grand Season Hotel is managed by Metroplex Holding Sdn Bhd-Leisure Division. Metroplex Holding S...
Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk men...
A hotel’s service delivery system is unique because it produces products as well as services. Prior ...
Purpose – The purpose of this study is to investigate the impact of service recovery dimensions on c...
A hotel’s service delivery system is unique because it produces products as well as services. Priorr...
This study investigated the usage of Importance Performance Analysis (IPA) to improve service qualit...
The hotel industry in Malaysia receives about 31 percent of tourists’ travel expenditures. This indu...
Hotel industry is a form of an intense interaction between employee and consumer. When a hotel choos...
The Malaysian hotel industry has experienced significant growth in the last 10 years and many hotels...
Purpose – This study examines the relationship between service guarantee and service quality in fou...
The services sector remains the main economic growth driver of Malaysia, contributing 46.9% to GDP i...
The advent of deregulation and competition in the hotel industry in Malaysia has brought significant...
The title of this report is “The Employee Working Performance in Food and Beverage Service Departmen...
The hospitality and tourism industry makes a significant contribution to the economic development of...
Abstract : This research was conducted to determine the quality of service in increasing guest sati...
The Grand Season Hotel is managed by Metroplex Holding Sdn Bhd-Leisure Division. Metroplex Holding S...
Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk men...
A hotel’s service delivery system is unique because it produces products as well as services. Prior ...
Purpose – The purpose of this study is to investigate the impact of service recovery dimensions on c...
A hotel’s service delivery system is unique because it produces products as well as services. Priorr...
This study investigated the usage of Importance Performance Analysis (IPA) to improve service qualit...
The hotel industry in Malaysia receives about 31 percent of tourists’ travel expenditures. This indu...
Hotel industry is a form of an intense interaction between employee and consumer. When a hotel choos...
The Malaysian hotel industry has experienced significant growth in the last 10 years and many hotels...
Purpose – This study examines the relationship between service guarantee and service quality in fou...
The services sector remains the main economic growth driver of Malaysia, contributing 46.9% to GDP i...
The advent of deregulation and competition in the hotel industry in Malaysia has brought significant...
The title of this report is “The Employee Working Performance in Food and Beverage Service Departmen...
The hospitality and tourism industry makes a significant contribution to the economic development of...
Abstract : This research was conducted to determine the quality of service in increasing guest sati...
The Grand Season Hotel is managed by Metroplex Holding Sdn Bhd-Leisure Division. Metroplex Holding S...