Mettre en place un service collaboratif de référence virtuelle à l’université : le projet du SCD de Paris-Sorbonne (Paris-IV)

This study concerns collaborative virtual reference in French academic libraries. After a brief inventory of these services at the end of the year 2006, the reflexion is based on the particular project of the Paris-Sorbonne SCD (Paris-IV). A methodology is outlined for the organization of digital reference in academic context, in which collaborative work is relevant: it allows these services to achieve their development in universities