User education in university libraries : what, why and how?

Defines user education as any effort formal or informal, which will guide and instruct existing and potential users in the recognition and formulation of their information needs, in the effective and efficient use of information services and the assessment of source materials that can satisfy specific requirements. Explains the needs and objectives of user education. The role of user education in undergraduate, postgraduate, research and faculty level is discussed. The importance of feedback to improve the user orientation programmes is stressed. Opines that user education programmes should be a continuous feature in any library