A systemic lessons learned and captured knowledge (SLLCK) model for project organizations

A significant challenge for government and business project organisations is to ensure that lessons are learned and that mistakes of the past are not repeated. Both the knowledge and project management literature suggests that the lessons learned process in practice rarely happens, and when it does it fails to deliver the intended results. This paper proposes a conceptual systemic project management lessons learned and captured knowledge model derived from the Swiss cheese model for safety and systemic failures, where captured knowledge from lesson learned is distributed and applied across a network of variables such as individual learning, culture, social, technology, process and infrastructure