The Adoption of e-Government Services in Mexico: A Citizens ’ Perception Analysis

Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Governments have provided services to citizens by using means such as: face-to-face, regular mail, telephone, among others. These services have been proven to be good channels of communication and interaction, but they have limita-tions. For example, services are provided only on time and days previously established and not all government person-nel are service-oriented. These services can be improved by using information and communication technologies. Therefore, these are some reasons why the Mexican government has been pursuing the implementation of services over the Internet so that users can have access any time. In the present research an existing model proposed in the previous research [1] was adapted and analyzed in order to understand whether it is suitable to Mexican e-government efforts. Data collection was made through an online survey, which was answered for 217 citizens from all 32 Mexican states. Results show that such model is not suitable for the Mexican case; this could be due to cultural, demographic and eco-nomic differences. Thus, further research that identifies a new model is needed