Determinants of Patient Satisfaction at Tertiary Care Centers in Lebanon

Objective: To assess patient satisfaction with services provided in inpatient health care settings in Lebanon. Methods: Our cross-sectional study enrolled patients who spent a minimum of one night in any ward at accredited hospitals in various regions of Lebanon. A structured questionnaire covering multiple domains was utilized to assess patient satisfaction as well as capture demo-graphic data and visit characteristics. Results: From the pool of 1300 patients given question-naires, a high response rate (92.8%; 1206) was achieved. Most (60.4%) respondents had the second class medical insurance coverage; only 99 (8.2%) had a first class coverage. Patient satis-faction was influenced by age, educational level, and medical insurance coverage class. Most res-pondents were pleased with overall nursing care (96.6%), and physician consultations (95.4%), P = 0.001. Conclusions: Patient satisfaction with hospital care is significantly influenced by patient’s provider interactions during the episodes of care. Furthermore, the surrounding physical envi-ronment also has an influence on patient satisfaction. Also, our results showed the acceptable lev-el of satisfaction about the healthcare system delivered in Lebanon. This could be enhanced if ap