This article is a product of an ongoing research project on the role and impact of the Citizen’s Charter programme in the UK. Within the field of public service provision, the development of a more ‘private-sector-oriented ’ consumer focus has been central to the public sector reform agenda of successive British govern
Since the 1980s public service in the UK has undergone a long process of far-reaching and complex ch...
In this article I explore some of the issues associated with the rise of the consumer as a focal poi...
The main benefit of a charter from a public interest perspective is to force a change to a new cultu...
The Citizen's Charter is essentially a charter for consumers of public services rather than a b...
John Major arrived in power with the aspiration to put a “human face” on the policies of his predece...
The Citizen's Charter enables users of public services to ask - and get - proper answers to question...
For those who are not involved in the provision of public services the Citizen's Charter is likely t...
This article analyses the development of the European Union (EU) project of a Charter for Services o...
A government organisation's capability is reliant on its public service offerings in parallel with a...
This paper is concerned with the involvement and participation of citizens and consumers in UK publi...
In Public Policy and Administration Taylor (1999) concluded that the charter system was inadequate t...
In Public Policy and Administration Taylor (1999) concluded that the charter system was inadequate ...
This is a study of efforts to improve the responsiveness of public service providers to the needs of...
<p>Abstract copyright UK Data Service and data collection copyright owner.</p>This project was situa...
This article explores some of the conditions and consequences of the centrality of the figure of the...
Since the 1980s public service in the UK has undergone a long process of far-reaching and complex ch...
In this article I explore some of the issues associated with the rise of the consumer as a focal poi...
The main benefit of a charter from a public interest perspective is to force a change to a new cultu...
The Citizen's Charter is essentially a charter for consumers of public services rather than a b...
John Major arrived in power with the aspiration to put a “human face” on the policies of his predece...
The Citizen's Charter enables users of public services to ask - and get - proper answers to question...
For those who are not involved in the provision of public services the Citizen's Charter is likely t...
This article analyses the development of the European Union (EU) project of a Charter for Services o...
A government organisation's capability is reliant on its public service offerings in parallel with a...
This paper is concerned with the involvement and participation of citizens and consumers in UK publi...
In Public Policy and Administration Taylor (1999) concluded that the charter system was inadequate t...
In Public Policy and Administration Taylor (1999) concluded that the charter system was inadequate ...
This is a study of efforts to improve the responsiveness of public service providers to the needs of...
<p>Abstract copyright UK Data Service and data collection copyright owner.</p>This project was situa...
This article explores some of the conditions and consequences of the centrality of the figure of the...
Since the 1980s public service in the UK has undergone a long process of far-reaching and complex ch...
In this article I explore some of the issues associated with the rise of the consumer as a focal poi...
The main benefit of a charter from a public interest perspective is to force a change to a new cultu...
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