Factors Affecting the Success of Enterprise Resource Planning Systems in Thailand

This exploratory study compares factors which according to previous studies affect the success of the development, implementation, adoption, and use of Enterprise Resource Planning systems (ERP) in organizations. Six factors organized in two categories (Characteristics of Users and the System and Organizational Issues and System Development Approaches) were decomposed into 73 associated indicators. Data related to the indicators was collected by questionnaire from a sample of 211 stakeholders with experience with ERP used in organizations in Thailand. Although the results confirmed many findings reported in previous studies important differences were found between male and female stakeholders as well as between those working in IT and non IT positions. In addition, compared to previous studies less emphasis than expected was given to the importance of characteristics of the organization, characteristics of users, change management activities, and aspects of system development and implementation. The findings are of particular importance to ERP project leaders/members, users, and vendors in Thailand. Key Words: Characteristics of organizations, the system, and users, usage; Change management; Systems development and implementatio