Interview and Assessment: Practice of International Student Services in Higher Education

The purpose of this study is to explore what types of student services are useful in helping international students make a smooth transition to American college experience. Four members from an international student office at a particular four-year university in the U.S. were interviewed to discuss variables in student support services. The results were organized into four categories: (a) responsibilities of the international student office, (b) staffing, (c) student concerns and issues, and (d) orientation. The study concludes that this particular institution does indeed incorporate the notion of customer service and tries to maximize efficiency in providing adequate services. Its staff members are very positive of the current services provided for the international students, particularly in regards to its orientation programs. Considerations for further discussions and studies are provided at the end. Key word